Privacy policy

Last updated: June 3, 2026

Originals Outlet is a trading name of JVS SOLUTIONS LTD. Originals Outlet operates this store and website, including all related information, content, features, tools, products, and services, in order to provide you with a curated shopping experience (the "Services"). The Services are powered by Shopify, which enables us to provide the Services to you. This Privacy Policy explains how we collect, use, and disclose your personal information when you visit, use, make a purchase, or otherwise communicate with us through the Services.

Please read this Privacy Policy carefully. By using or accessing the Services, you acknowledge that you have read this Privacy Policy and understand how your information is collected, used, and disclosed as described below.

Personal information we collect or process

When we use the term "personal information", we mean information that identifies, relates to, describes, or can reasonably be associated with you or another person. Personal information does not include information that has been anonymized or aggregated so that it can no longer reasonably identify you.

Depending on how you interact with the Services, where you live, and what applicable law allows or requires, we may collect or process the following categories of personal information:

  • Contact information, including your name, billing address, shipping address, telephone number, and email address.
  • Financial and payment information, including payment card information, payment method, payment confirmation, transaction details, and other payment-related information.
  • Account information, including username, password, preferences, settings, and account activity.
  • Transaction information, including products you view, add to cart, purchase, return, exchange, or cancel, and your order history.
  • Communications with us, including information you provide when contacting customer support or otherwise communicating with us.
  • Device and usage information, including information about your device, browser, network connection, IP address, identifiers, and how you interact with the Services.

Sources of personal information

We may collect personal information directly from you, automatically through the Services, from service providers acting on our behalf, and from partners or other third parties where permitted by law.

How we use personal information

We may use personal information for the following purposes:

  • Providing, customizing, and improving the Services. We use personal information to process payments, fulfill orders, arrange shipping, handle returns and exchanges, manage your account, provide customer support, remember your preferences, and improve the shopping experience.
  • Marketing and advertising. We may use personal information to send marketing messages, promotional offers, and advertisements, including based on your activity with the Services, where permitted by law.
  • Security and fraud prevention. We use personal information to authenticate accounts, provide a secure shopping experience, detect and prevent fraudulent, illegal, unsafe, or malicious activity, and protect our rights and the rights of others.
  • Communication. We use personal information to respond to your requests, provide customer support, send order-related messages, and maintain our relationship with you.
  • Legal compliance. We use personal information to comply with applicable law, respond to legal processes, enforce our terms and policies, and participate in legal or regulatory proceedings where necessary.

How we disclose personal information

We may disclose personal information for legitimate purposes, including:

  • With Shopify, vendors, service providers, and other third parties who perform services on our behalf, such as payment processing, IT services, analytics, customer support, cloud storage, fulfillment, and shipping.
  • With business and marketing partners to provide marketing services and display advertising, where permitted by law.
  • When you direct us, request that we disclose information, or otherwise consent to the disclosure.
  • With our affiliates or within our corporate group.
  • In connection with a business transaction, legal obligation, investigation, enforcement of our terms, or protection of our rights, users, or Services.

Relationship with Shopify

The Services are hosted by Shopify. Shopify collects and processes personal information about your access to and use of the Services in order to provide and improve the Services. Information you submit through the Services may be transmitted to Shopify and third parties that may be located in countries other than your country of residence. To learn more about how Shopify uses personal information and the rights you may have, you can visit Shopify's consumer privacy policy at https://www.shopify.com/legal/privacy/app-users. Depending on where you live, you may also exercise certain rights through Shopify's privacy portal at https://privacy.shopify.com/en.

Third-party websites and links

The Services may contain links to websites or online platforms operated by third parties. We are not responsible for the privacy, security, accuracy, completeness, or reliability of third-party websites or platforms. You should review their policies before providing information or completing transactions.

Children's data

The Services are not intended for children, and we do not knowingly collect personal information from children under the age of majority in your jurisdiction. If you believe a child has provided personal information to us, contact us using the details below to request deletion.

Security and retention

No security measure is perfect or impenetrable, and we cannot guarantee absolute security. We retain personal information for as long as necessary to provide the Services, maintain your account, comply with legal obligations, resolve disputes, and enforce agreements and policies.

Your rights and choices

Depending on where you live, you may have rights regarding your personal information, including the right to access, delete, correct, or receive a copy of your personal information, and the right to opt out of certain processing or marketing communications. These rights are not absolute and may apply only in certain circumstances.

You may exercise applicable rights where indicated in the Services or by contacting us at contact@originalszone.com. We may need to verify your identity before processing your request. We will not discriminate against you for exercising your rights.

Complaints

If you have concerns about how we process your personal information, contact us at contact@originalszone.com. Depending on where you live, you may have the right to appeal our decision or lodge a complaint with your local data protection authority.

International transfers

We may transfer, store, and process personal information outside the country where you live. Where required, we rely on appropriate transfer mechanisms recognized under applicable law.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time. When we make changes, we will post the updated policy on this page and update the "Last updated" date above.

Contact

If you have questions about this Privacy Policy or our privacy practices, contact us at contact@originalszone.com.

Originals Outlet is a trading name of JVS SOLUTIONS LTD.
Address: 71-75 SHELTON STREET, COVENT GARDEN, LONDON, UNITED KINGDOM WC2H 9JQ
Company number (UK): 16575105